Day: March 8, 2013

RESTORING CUSTOMER SATISFACTION IS KEY

Back in November 2012 we sent Cheryl’s right glove and liner to Washington and Gerbing’s for repairs.  There is usually a two week turn around.  Middle of December we get an email saying her gear would not be returned until 2nd week of January 2013.  By this time I was pissed because we ride all year-long and heat is a must in the winter.

I bought Powerlet gear because my liner shut down as well.  We went with Powerlet because well, let’s be honest….We LOVE Gerbing’s but we have had to send our gloves and/or liners back in the past because of faulty wiring and shorts.  Also, I was mad so why not try another company??? Continue reading “Made in NC: Gerbing’s Heated Clothing”