March 29, 2015 = pick up day
Recap…this blog has been a bit sleepy because well? I haven’t been doing much since October 17th, 2015 except trying to heal from my crash.
February 17 2016
I just heard yesterday that Charley Boorman was in a motorcycle accident in Portugal. He broke his left tibia, fibula and right ankle requiring surgery.
Here is a tweet:
CB had accident today in Portugal @ Global launch of Triumph Explorer
I bet he’s home by now and beginning his road to recovery. I can relate as my road to recovery just got longer even though my cast was removed on Feb. 12.
We all need more employers like Revzilla. Read this article. Their philosophy rocks and it shows when you speak to the employees who at times even relocate to work at Revzilla’s state of the art facility in Philadelphia.
There’s $1,500 on the line. All Adam Ponzek has to do is keep his hairstyle decidedly mullet for one year.
“It is pretty ridiculous,” said Ponzek, remarking on the challenge — and his look.
The wager — and possible payout from management — speaks to the larger culture at RevZilla. A rapidly growing e-commerce company, RevZilla sells motorcycle gear and parts from its South Philadelphia headquarters.
The “gear geeks,” including Ponzek, serve as customer support, answering hundreds of daily calls and emails from bike enthusiasts. And they appear to have fun doing it.
From RevZilla’s earliest days as an e-commerce startup in 2007, customer service has been the priority.
“We were just starting out, with people getting on the phone saying, ‘I can’t believe you exist, I can’t believe how intelligent you are, and I can’t believe how much you knew, and the fact that you’d spend that much time with me,'” said co-founder and CEO Anthony Bucci.
“A heckuva foundation to build a brand on.”
Today, RevZilla has about 200 employees, nearly $100 million in annual sales, and 50 gear geeks working the phone lines.
And these are hard jobs to get: The call center staff earns 20 to 30 percent more in wages and benefits than the industry average.
“I am investing that dollar in making sure that every person who is potentially at the point of purchase, their expectations are beaten by talking to somebody that they wouldn’t expect to talk to,” said Bucci.
Decent salaries and a pipeline for promotion keep turnover low and morale high for the geeks, even during the holiday rush when phones are ringing nonstop.
“Right now, it is beginning to wane, but yeah, kinda nuts,” said Bucci. “All hands on deck for those guys, probably been for the past six weeks … and gals.”
Zen and the art of call centers
Occupying a brightly lit back corner of RevZilla’s offices in the Philadelphia Navy Yard, the call center looks more Silicon Valley startup than cubicle farm. Everyone sits at open desks; the furniture is modern and clear of clutter.
“The design of our facility … is very non-traditional,” said Patrick Roscoe, RevZilla’s director of customer experience. “We’ve gotten away from the historically small 4-by-4 cubes that you’d see in any other contact center environment.”
Other startup touches are evident, including a gong to celebrate good online reviews, scooters to race around the hallways, and free lunch on Tuesdays.
To get a gear geek job, you need more than phone skills and endless patience. You’ve got to know the merchandise inside and out, and that means knowing bikes.
“Every gear geek here that supports customers rides a motorcycle. They know it, they are passionate about it, they are following forums, they are researching all the new products,” said Roscoe. “They geek out on everything new within the industry.”
The staff also gets to try out everything. RevZilla has a room full of gear staff members can use on weekend rides. It’s part of the culture here that separates this call center from some other area companies that don’t necessarily sport sterling reputations.
“Selling cable service all day long … I don’t know how passionate people truly are supporting cable box needs,” said Roscoe.
Heather Jarjisian, six months into the job as a geek, has a sticky note attached to her screen that reads “Be Annoyingly Thorough.”
“The people are awesome, the customers are awesome, it is just an excellent place to be,” she said. “Way better than any other job I’ve had.”
Life for the gear geeks calms down in mid-January, after all the holiday returns and exchanges are figured out. Then, in the spring, when bikers come out of hibernation, the phones will start ringing again.
By then, Adam Ponzek’s mullet will be even more ridiculous.
PS…any time anyone buys from Revzilla if you mention my blog, name or anything to do with FB page etc…it helps off set some of the costs running this hobby. 👍
October 17th, 2015 was a new adventure for me. I crashed and totaled my brand new 2015 BMW 1200GSW. Some were hoping this would be my wake up call hoping I would not want to ever ride again. I wonder if those same people question those who have been in a car crash? I digress.
My life with my bike(s) has been full of LIFE. Exploration, going places I would never dream about going in a car. Meeting so many people who don’t share my passion about bikes but want to know “how do you do this alone?” What is it like to ride in bad weather? Don’t you get scared? Aren’t you worried you will crash and die?
My life with my bike(s) has been about meeting people who share my passion and want to exchange stories.
Well, the later question is easy, not one I hope many experience but was I worried I would ever crash and die? Yes. It’s the truth. Always in the back of my brain, somewhere was that thought but I was never scared for that day if and when it happened.
What scared the crap out of me on October 17th was the fact I had precious cargo on board. I never envisioned myself jeopardizing another life all the while doing what I LOVE and know can be dangerous. I mean pretty much just living can be dangerous into today’s society but we all know riding on two wheels, exposed to many things makes us more vulnerable to “accidents” and injuries.
ALL PICS CAN BE CLICKED
I always wondered if I would ever get the Giant GS model – 1200. I have had a 2010 BMW F650GS and that was when I got bit by the Dual Sport bug.
Although truly meant as a road bike my 650 took me across countries, USA/Canada in 2010 and rode thousands of miles in and around the PNW and BC, Canada. Sold that bike with over 60 thousand KM.
New KLIM Latitude one of the most comfortable versatile suits on the market. Not too heavy, priced OK, for me a good suit for every riding I do. Highly recommend and I am sure KLIM will tweak this version yet again. I will keep this one for sure…as well as my Altitude. Love the new BLACK Altitude suit. KLIM said they did not make any changes regarding the style of the Altitude by releasing the black version but I swear the collar is more forgiving as well as the width of the chest. Could be wrong but sure feels different than my gray version. That’s for another review. 😉
My bike for testing was my 2013 BMW F800GS.
Soon I will be riding a 2015 BMW R1200GSW.
More about my new bike soon… Continue reading “KLIM LATITUDE take 3 = A lot of bang for the buck”
Link to original POST click HERE
I learned using ball field or farm sprinklers not the best idea. There could be fertilizer in the spray. In this case I was OK cooling off…but there are better ways when temps reach 114 F
$10,800 – I am selling my F800 to get a 1200GS…I have a passenger periodically and it’s time to get a USA bike. My bike has been MANY places and hope the new owner carries on the tradition. Needs to go back to Canada.
May 30 2015 – work in progress the new BLOG layout
Random post updating my first 2 weeks back in New York after my over 8000 mile road trip from Vancouver to NY, the beach, rich people, weather, more grief, new beginnings and adjustments = back to reality?
The Choice Is Yours: Sweat Or Bleed
By Adeyemi Bennett – July 09, 2013
My COMMENTARY: Most accidents end up in road rash or more seriously DE-gloving of the skin. You don’t die right away. You are treated like a burn victim sometimes days to months. Skin grafts after skin grafts. Worst case scenario you develop an infection that can lead to sepsis. There is no cure for sepsis, aka blood infection except antibiotics and crossing of the fingers. If you die it’s counted as a medical complication secondary to the bike accident. Motorcycle stat deaths do not show how many die from road rash. So, wear gear, be smart…not everyone is lucky enough to die at the scene from a head injury or become a donor. My 2 cents.
It was over 100 degrees out that day, so a friend who’d just started riding decided it would be a good idea to ride to work without his jacket. Long story short, it wasn’t. Especially when he t-boned a car at 35mph. Here’s grizzly proof that getting a little hot in full gear isn’t such a bad idea.
We’d been in the middle of a heat wave here in LA, with the usual 72-and-sunny replaced with humidity and temps in the high 90s and low 100s. In conditions like that, riding around in a leather or textile jacket may seem like an insane thing to do. But to me, it’s the most sane. I’m not here to preach or sound like an elitist to new or inexperienced riders, I only want to share with you the consequences of some of these choices. Maybe they’ll even scare you into making smarter decisions. Continue reading “ATGATT????”
Nice addition to your kit. After my last trip many recommended I get something like this as I needed to get a jump numerous times. This is an awesome idea to maintain your independence. I have the XP 1, hopefully will only need it to charge my phone and not jump my bike. Part of my car kit and bike kit from now on. 😉
Incredibly easy to use and highly efficient, the Antigravity Micro Start Power Supply is a great tool for any gear closet. Coming in a variety of sizes, powers, and prices, Antigravity has really come in on top of their game with this one and offered up a hugely beneficial accessory that can be utilized in a variety of situations. Look, we all go hard and push our electronic devices along with us, sometimes it helps to have a little mobile jolt to kickstart things back into good working order so that we can be on our way.
Cool options for riders out there who don’t want a motorcycle boot that looks like a boot.
Click to your right if you want to buy. My blog will thank you! Revzilla is one of the best if not the best online motorcycle gear shop just a click away.
The best helmet I’ve owned….still is in 2015 and now a great price!
- Your Price
- BUY REVZILLA MENTION ME? IT HELPS THE BLOG…CLICK HERE
If you buy from Revzilla buy through my blog…maybe help out a bit with the costs? Worth a shot asking 😌 Seriously, great online store! Continue reading “2015 Motorcycle Helmet & BT Buyers Guide at RevZilla.com”